About Our Trainer
Dinesh has delivered customised training courses for many of the world's best-known brands - and would be happy to consider delivering training for your business, too.
We will cover all major business and technology trends, including Big Data, Machine Learning, the Internet of Things (IoT), Artificial Intelligence (AI), Augmented Reality, Blockchains, Virtual Reality (VR) and robotics, the sharing economy, the rise of platform business models, crowd sourcing, and the ‘as a service’ business model.
Want a free career Advice or any career related queries? Reach him by
+91- 8939915572
Course Curriculum
Curriculum
SERVICENOW SYSTEM OVERVIEW
- What is ServiceNow
- Introduction
- Architecture
- ITIL Concepts ( ITIL 3 , 5 Stages, I, P, C, A , CMDB, SLM, SC)
- How to raise instance request? 3 Hours
- ServiceNow Incident Walk Through
- Problem Management Walk Through
- ServiceCatalog
- Change Management
- Reports
- Knowledge Management
- Data Importing
- Foundation Data Administration
- Users Administration
- Group Administration
- Roles Administration
SERVICENOW ADMINISTRATION
- Administering the Foundation data
- Administering the application specific configurations
- Risk Assessment
- Risk Conditions
- Mass Update CI
- CAB Definition
- Survey
- Connect
SERVICENOW SYSTEM DEVELOPMENT
- Tables & Columns
- Import Sets & Transformation Mapping
- Report Development
- Form Design / Table Development
- Notifications
- Business rules
- Client Scripts
- UI actions
- Access Control List(ACLs)
- Script Include
- UI Policies
- Data Policies
- Schedule Jobs
- SLAs
- Update Sets
- Visual Board
SERVICENOW CMDB
- Configuration Management Process
SERVICENOW DISCOVERY
- Discovery Process
SERVICENOW INTEGRATION OPTIONS
- Integration Approaches
